Margo was quite humble as one of the first keynote speakers of the APC Annual Conference in Anaheim last month. She said that she was (only) a staff chaplain at Hennepin County Medical Center in Minneapolis, MN and if she and her team could do these things, then any (mere) chaplain could too.
They decided to lead by embracing the data and articulating their value...the value that we chaplains bring to healthcare. Data is the language of ACA / Obamacare; it is all about patient-centered care and patient satisfaction.
The research standards of Press Ganey Surveys do not survey survivors. Chaplains spend most of their time with the survivors and this is feedback that NO ONE ELSE is gathering.
Would you recommend this hospital to others?
So they took the initiative, formulated a proposal and got a small grant from their hospital's foundation. They asked question of survivors which is, in reality, the only population from which the hospital will ever get repeat business...the survivors. They asked this question:
They asked some initial questions to formulate the proposal:
They then made recommendations for improvements with the data
As a result of this clear articulation of the value of chaplaincy, their department has grown by 1.5 FTEs – in a downturn - which is a miracle in itself. In summary, she says that chaplains need to:
on a Chaplain's life